Generating Customer Loyalty… Behind the Wheel!

I’ve been involved in some level of customer service, including leading customer service teams, for most of my career. I’ve read numerous books, dozens of articles, and listened to some well-respected speakers on the subject. I’m not an expert in any way, but I tend to think that I know a thing or two about generating customer loyalty. Perhaps the greatest lesson I’ve had on this subject came just the other day, and it came from a...
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