We don’t think you deserve a lousy customer experience. That’s why Easley Transportation is guided by five core values: Responsibility, Integrity, Intensity, Safety, and Excellence. Throughout the last couple of months, we’ve been digging deep and analyzing each of these attributes at a closer level. Last, but most certainly not least, comes excellence.
There’s a reason why we generally list this value after the others, and it’s not because it’s an afterthought. Rather, excellence is the sum of the other four. Read on to see how you, whether a customer, employee, or community member, are impacted by our commitment to excellence.
We will provide services of the highest quality standards and build a performance-based value for our customers.
All or Nothing
Have you ever said a word so many times that it seemed to lose its meaning? This often appears to be the case with excellence. The word gets thrown around so frequently and so carelessly that it no longer carries much weight. But, what does it really mean, especially in the context of a transportation company?
At Easley, we view excellence as providing services of the highest quality standards and building a performance-based value for our customers. The level of excellence that we display hinges on our ability to uphold the principles of Responsibility, Integrity, Intensity, and Safety. It’s simply not an option for us to neglect any of our other core values while claiming to be in pursuit of all-around excellence. It’s all or nothing.
Though excellence can be measured and quantified in several different ways, there is one factor that’s paramount: total customer satisfaction. Consistently meeting – or better yet, exceeding – our customers’ expectations is something we strive for every day.
Recently, one of our company drivers was complimented by a customer for being “just wonderful all the way around.” A few weeks later, our dock crew received praises from a happy customer for their exceptional efforts. Every person who works for Easley Transportation, be it a salesperson, forklift operator, or driver, is a representative of the company. And when an employee demonstrates excellent performance, so does Easley.
Booker T. Washington once said, “Excellence is to do a common thing in an uncommon way.” Moving freight is incredibly common. Lots of companies do it. Many do it poorly, some do it well, and few do it excellently. At Easley, we take a unique approach to our customers’ problems by combining services to provide custom-tailored solutions. This uncommon mindset results in strategic advantages for our customers. Further, this commitment to quality cultivates an environment that is better for our employees and the community at large!
Your business isn’t cookie-cutter, and your logistics solutions shouldn’t be either. Is your supply chain flourishing, or is it ridden with chaos and miscommunication? Get in touch with us today to see how Easley Transportation can deliver excellence to you.
Read the Full Series